We create content in the following main categories, both separately and in any combination:
Technically oriented – information that describes the product or service in detail for people who will be working on it with installation, service, maintenance and similar.
User-oriented – information that explains to users how to work with the product. For example, user manuals, cheat sheets, descriptive texts, product sheets. Any and every piece of information that users of the product or service might need.
Customer-oriented – any and all material needed to market and sell the product or service.
Some information does not easily fall into one of these categories. We can help you with such information as well by following our method, see “Services | How we operate”.
Analysis and specification
We can help you analyse your documentation needs and specify your requirements based on what you want to achieve. Then we help you plan how to get there, starting from what you already have.
Based on your goals, we can help you define what types of documents your business needs. Then for each document type, we create standardised templates, formats and filenames. If required, we can then help you upgrade your existing documentation using those standards.
We will help you define and streamline processes for content production, review and maintenance so that you can continue to produce and maintain quality information in the future.